Legal
Privacy Policy
Lux BioPure is a Canadian business operating from Alberta. We run this website and all related services to give you a curated shopping experience. This Privacy Policy sets out how we collect, use, and share your personal information when you visit, use, or buy through our services. We handle personal information under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Personal Information We Collect
We may collect these kinds of personal information, depending on how you use our services:
- Contact details — name, address, billing address, shipping address, phone number, and email address.
- Payment information — transaction details and payment confirmations. We do not collect or store payment card numbers or bank logins on this site. You pay by Interac e-Transfer from your own bank. We get only the transfer confirmation we need to match it to your order.
- Account information — username, password, preferences, and settings.
- Transaction information — items you view, add to cart, purchase, return, or cancel.
- Communications — information you include in messages to us, such as customer support inquiries.
- Device information — your IP address, browser type, device IDs, and network connection details.
- Usage information — how and when you interact with or navigate our services.
How We Use Your Personal Information
- Provide and improve services — process payments, fulfill orders, manage your account, arrange shipping, and create a customized shopping experience.
- Marketing — send promotional communications by email. You may opt out at any time using the unsubscribe link in our emails.
- Security — check that accounts are genuine, spot fraud, and guard against harmful activity.
- Communication — give customer support and keep up our working relationship.
- Legal compliance — follow the law that applies, answer a valid legal process, and enforce our terms.
How We Disclose Personal Information
We may disclose your personal information to:
- Service providers who do work for us: payment processing, shipping, analytics, customer support, and cloud storage.
- Business partners for marketing, under their own privacy policies.
- When required by law, legal process, or to protect our rights and the rights of our users.
- In connection with a business transaction such as a merger or acquisition.
Third-Party Links
Our services may link to other websites. We are not responsible for how those sites handle privacy. We suggest you read their privacy policies before you give them personal information.
Children's Data
Our services are not meant for children under 18. We do not knowingly collect personal information from minors. If you think a child has given us personal information, please contact us and ask us to delete it.
Security
We take reasonable steps to keep your personal information safe. But no way of sending or storing data is 100% safe. We suggest you use secure channels when you send us sensitive information.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request deletion of your personal information
- Request correction of inaccurate information
- Receive a portable copy of your data
- Opt out of marketing communications
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date.
Contact
For privacy questions, or to use your rights, contact us at [email protected]. We respond within one business day.
Lux BioPure works out of Alberta, Canada. Ask us by email and we will send our full mailing address.